Shipping and returns

Shipping and return conditions for products from the Wanapix Sala 10 official store (AD Sala 10, tax ID G50388495).

1. Shipping

• Mainland Spain and the Balearic Islands: home delivery with Correos, Correos Express or Zeleris, in 1 to 3 working days from when the order leaves the club.
• Delivery times: the delivery days shown by each carrier count from when the order is prepared and leaves the club, not from the moment of purchase. Preparation can take a few days, and a little longer for personalised shirts.
• Free shipping on orders over €110 to Spain.
• Free pick-up: at the arena on match days, or at the Intersala office (C/ Miguel Servet 101, Zaragoza), Monday to Friday from 10:30 to 13:30.
• Canary Islands, Ceuta, Melilla, Andorra and the rest of the world: home delivery with Correos international (4 to 7 days) or with Mondial Relay to a pick-up point (3 to 5 days). Any customs duties and taxes charged by the destination country are paid by the customer.
• The exact shipping cost is shown in the basket before you pay. Shirts personalised with a name and number need a few extra days to prepare.

2. Returns

You have 14 calendar days from receiving your order to return it without giving any reason (right of withdrawal).

• The cost of shipping the return is paid by the customer.
• The product must be unused, in good condition and with its tags.
• Personalised products: shirts with a name and number are made to your specifications and cannot be returned under the right of withdrawal, unless they are faulty.
• Size exchange: write to us and, if it is in stock, we will exchange it. The cost of shipping the return is paid by you.

3. How to return an order

1. Fill in the return form at the end of this page. You will receive a confirmation email.
2. We will reply with the instructions and the return address.
3. Send the parcel within 14 days of notifying us. You can also hand it in at the arena on a match day, free of charge.

4. Refund

• We will refund the price of the products and the original shipping cost (up to the cost of standard shipping) within 14 days of your notice, using the same payment method you used.
• We may wait until we receive the product, or until you send us proof of shipping, before issuing the refund.

5. Faulty or wrong products

If the product arrives faulty, damaged or is not what you ordered, write to us with a photo at tienda@adsala10.es or use the return form. In that case the club pays all costs: we send you the return label and exchange it or refund your money. You have the 3-year legal guarantee.

6. Return form

Full name * Order email address * Order number * Phone

Reason *I no longer want it (withdrawal)Size exchangeIt arrived faulty or damagedIt is not what I orderedOther reason Products you want to return (and the new size if it is an exchange) * Comments Web I have read the privacy policy and understand that, unless the product is faulty, the return shipping costs are paid by me. Send return request

If you prefer, you can also write to us at tienda@adsala10.es using this withdrawal template:

For the attention of AD Sala 10, C/ Francisco de Vitoria nº 15, 50008 Zaragoza, tienda@adsala10.es:
I hereby give notice that I withdraw from my contract of sale of the following goods: [products].
Order no.: [number] · Received on: [date]
Name: [name] · Address: [address]
Date and signature (only if sent on paper).